Hello,
Thank you for your patience.
Upon checking your items under order number: 20170518-0063695 has just recently dispatched with tracking number: EG205501976KR. Within the next 24 hour tracking information will be made available. Normally we give 4 days allowance for your local post office to deliver the parcel.
At this point you may contact your local point for any inquiries about your package's transit.
We hope you receive your package soon.
Best regards,
Tom
[ Original Message ]
Hi,
Is there at least a date when my item will be shipped? or how delayed will the shipping be?
I do not want to cancel my order but if I cannot receive them before June 10
I have no choice or the item will become a waste since I cannot use them anymore for other events.
I was told that I cannot cancel my order when status is “preparing for shipping”
Status of my items has been “preparing for shipping” since may 19.
I find it unfair that I have no option cancel my items since it has been that status since may 19 even if the items has not been restocked
Thank you.
Sincerely,
Regine Chua