It is been almost half a month since I placed my order, but the status is "still preparing for shipment".
I have been calling the "toll free" number, but no one has ever picked the phone, and as well as the email. It is been a week since I emailed them and asked for help, but no one has replied my email.....
my order number is [20170403-0002568]
Please check for me. Thanks.
